Virtual Marketing at #CES2021. P&G LifeLab is a Strange Place | by Alice Bonasio | Tech Trends

P&G LifeLab is a Strange Place

By Laura Kobylecky

Normally, a convention like CES has a big expo hall with a variety of companies and promotional marketing techniques. This year, at online CES 2021, that has been replaced with a virtual exhibit hall. It is a section of the CES website where the exhibitors are listed alphabetically.

You can also narrow the exhibitors by category. Click on their name and you will go to a page with some basic info and whatever facts, media, and contact information they choose to provide. There is also a chat function available. Some of them have a “microsite,” a custom website they have created solely for their CES presence.

P&G LifeLab

Proctor and Gamble have taken it a step further. They created a virtual world, accessible as a microsite. It is called LifeLab. In some ways, it is the recreation of a basic experiential marketing event at a convention. There is an event “footprint,” a small area transformed into a branded space where they have demos. There are brand representatives roaming about and waiting to help or explain.

When you first click on the microsite, you are offered the chance to modify your avatar. The standard is a genderless blue form in tan slacks and a black long-sleeve shirt. You enter an elevator and appear to be traveling through the void of space, except the stars are replaced by various P&G products.

You leave the elevator to enter a large white room. There you can go to other areas, like the strangely dark “Oral B” world. You walk up to videos and they show animated screens with bacteria and speak ominously about tooth decay. The audio is dimensional. As you turn to leave, the sound retreats quietly and in a spatially-correct direction.

On the main floor, you can speak with the representatives. If you stand still, they are likely to approach. They speak to you with real human voices and human names and you realize that these are probably actual humans. They offer to explain things to you and you can press space to speak. Or you can back away without speaking. Oddly…